June 29, 2010

Mid-year Review: Five Simple Questions to Ask Yourself

By Susan Bogan  |  GlynnDevins  |  2:40 pm

I was at a meeting last week when, after the “good to see you’s” had been exchanged, we all had the same realization: We’re almost half-way through 2010! Holy cow! Where did the first half of the year go? Before you know it, the stores will be decorated for the holidays and we’ll be talking about New Year’s resolutions.

But let’s not get ahead of ourselves; there are still six months left in 2010. And there’s no better time than now to assess the success of your marketing efforts (or your own personal goals), and make adjustments to achieve the results you want by the end of the year.

So ask yourself these five simple questions:

1) What am I going to focus on?

You’ve probably gotten caught up in the day-to-day trials and tribulations (or are just spending too much time on Facebook, Linked In and Twitter) that can distract you from what’s really important. Don’t feel bad. It happens to the best of us. Take some time to understand what’s worked, what hasn’t worked out the way you had thought or planned, and what’s changed in the past six months. Re-forecast and renew your efforts in areas that have reaped the most benefits, and disengage from those things that haven’t.

2) What am I going to improve?

Whether it is personal or business, we all start the year with resolutions, goals or strategies for ‘getting better’ at something – eating, exercising, making calls, planning ahead. But then the real world happens. Take time to re-ignite that passion and find opportunities for small improvements.

3) What are you going to grow?

Everyone has ideas, but how many of us actually act on them? Now is a good time to put a plan together to nurture that great idea you had at 3:00 a.m. when you couldn’t sleep. A new event theme, a new collateral piece, a new iPhone app, a new search engine program. Go out on a limb and take a chance ─ you never know until you try.

4) What I am NOT going to do?

We all have lists of things we need to get done. I heard recently that some of the most successful people are those who create lists of things they are going to STOP doing. Take those time wasters off the list – it will enable you to put more energy into focusing, improving and growing!

5) What am I going to learn?

Things are changing every day, it seems. Media is more and more fragmented, people are connecting to one another in new and different ways, the Web changes at an alarmingly fast rate. So how are you keeping up? We stay fresh and creative by learning new things. What topic or field gets you excited that you haven’t devoted time to learn about?

It only takes a little bit of time to step back, review and make the necessary tweaks to achieve the results you want. There are 168 hours in a week, so I bet you can find 30 minutes to think through these five easy questions, so 2010 can go out with a bang! Good luck!

  • Share/Save/Bookmark

December 23, 2008

Holidays Are a Great Time to Talk

By Susan Bogan  |  GlynnDevins  |  9:45 am

Whether you’re hosting family in town or traveling across the country to visit relatives, the holidays are always a great time to enjoy the company of those dearest to you. It’s also a time when adult children and other family caregivers first notice changes in their parents or loved ones. And it’s a time when talk about the future is likely to occur. Senior living communities should make sure they’re ready to help families understand their options.

Position yourselves as a resource to answer questions or simply talk. Whether its evenings or weekends, phone calls or tours, make sure you have someone available to meet with inquiring adult children. These are valuable chances to put your community top of mind with everyone involved with making a decision.

Being accessible is important. It shows you’re service oriented to make time to see them, no matter how busy the holidays can get. You only get one chance to make that first impression. These days no one has time to waste.

And don’t forget about New Year’s. This is a time of change. Resolutions are on people’s minds. Make a resolution to be more proactive and customer service focused. Be proactive and talk to them about the small changes they may have seen in themselves or their parents. You may find your New Year starting off with a bang.

  • Share/Save/Bookmark

July 28, 2008

Looking at the Future of Senior Living

By Susan Bogan  |  GlynnDevins  |  11:35 am

In the field of senior living there has been a so-called list of prohibited words and phrases when it comes to marketing to older adults. Don’t use the word “facility”– it conjures images of a nursing home. Don’t even think about “elderly” as it may imply “frail” when referring to an older population.

When it comes to housing, Continuing Care Retirement Community (CCRC) has been the moniker for campuses that offer independent living, assisted living and skilled nursing.  In today’s world, there is so much talk about active older adults. Perhaps CCRC is no longer an accurate description?  Larry Minnix with the American Association of Homes and Services for the Aging (AAHSA) recently gave a presentation at a gathering of senior living housing professionals and suggested using CCRC may become a thing of the past.  Will the phrase end up joining the list of “don’ts”?  He suggests retirement communities might be referred to as Centers for Healthy Living.

It is an interesting thought. But it also raises questions. Is the public ready to take on yet another phrase relating to older adults? As much as we try, it is still very difficult for the public to get past using the phrase nursing home — even if they’re referring to a CCRC. Think about it, there are lots of folks who still call flight attendants, stewardesses!

I have to admit it is exciting to think about where the future of senior living is headed. As older adults remain more active and involved, perhaps a community with the word “care” in it isn’t appropriate anymore. After all, those 62 and better are, for the most part, just as busy in their everyday lives as the rest of us.

We don’t use facility anymore…is CCRC on its way out? 

  • Share/Save/Bookmark